Question 1

How long does it take to receive my custom pet portrait?

Accepted Answer

Most custom watercolor pet portraits are completed and shipped within 3-4 weeks from the time we receive your approved photo. You will receive email updates when we begin painting and when your portrait is ready to ship.

Question 2

What photo should I upload for my custom pet portrait?

Accepted Answer

For the best results, choose a clear, well-lit photo with natural lighting. A close-up, head-on shot showing the ears, head, and neck works best. Avoid blurry, dark, or backlit images. High-resolution photos help us capture every detail in the watercolor painting.

Question 3

Can I order a portrait of two pets together?

Accepted Answer

Yes! We offer an 8x10" size for one or two pets and an 11x14" size that works well for two pets. Just upload clear photos of both pets during the ordering process.

Question 4

How is my custom pet portrait shipped?

Accepted Answer

Your finished portrait is professionally matted with an acid-free mat (black or white), placed in a protective sleeve, and shipped in a rigid flat cardboard mailer via USPS. You will receive tracking information by email.

Question 5

Do you ship internationally?

Accepted Answer

Currently, we ship within the United States. For international inquiries, please contact us directly.

Question 6

What is your refund and return policy?

Accepted Answer

Because each portrait is a one-of-a-kind custom commissioned artwork created specifically for you, we do not offer refunds or returns. We work closely with you throughout the process to ensure you love your portrait.

Question 7

What if I am not happy with my finished portrait?

Accepted Answer

We want you to be thrilled with your custom pet portrait. Please contact us as soon as possible if you have concerns. While we cannot offer refunds on custom work, we are happy to discuss adjustments or solutions on a case-by-case basis.

Question 8

What materials do you use for the portraits?

Accepted Answer

We use artist-quality watercolors with high concentration of finely ground pigment on 140 lb cold-pressed, high-quality watercolor paper. Background colors are chosen to complement your pet.

Question 9

Is the frame included?

Accepted Answer

No, frames are not included. Your portrait comes matted and ready for you to frame in a standard size frame that matches the matted dimensions.

Question 10

How do I contact you with questions?

Accepted Answer

You can reach us through the contact form on our website or by email. We are happy to answer any questions before, during, or after your order.

Question 11

Can I request a specific background color?

Accepted Answer

The artist selects a color that best complements your pet, but you are welcome to note any preferences in your order notes or contact form.

Question 12

What if my pet has special markings or unique features?

Accepted Answer

Provide the clearest photos possible and mention the special markings in your notes. Terri pays close attention to detail to capture your pet’s unique personality.

Question 13

Is my payment information secure?

Accepted Answer

Yes. We use secure Stripe payment processing with SSL encryption.

Question 14

How do I care for my finished watercolor portrait?

Accepted Answer

Keep it out of direct sunlight and away from high humidity or moisture to preserve the colors for years to come.

Question 15

Do you offer gift options?

Accepted Answer

Yes! Contact us for gift certificates or special ordering instructions for gifts.

Frequently Asked Questions

Ordering & Process

Shipping, Delivery & Packaging

Policies & Guarantees

Materials & Artwork Details

General Questions

Let's Get Started!

Frequently Asked Questions

Ordering & Process

How long does it take to receive my custom pet portrait?Collapse

What photo should I upload for my custom pet portrait?Expand

Can I order a portrait of two pets together?Expand

Shipping, Delivery & Packaging

How is my custom pet portrait shipped?Expand

Do you ship internationally?Expand

Policies & Guarantees

What is your refund and return policy?Expand

What if I am not happy with my finished portrait?Expand

Materials & Artwork Details

What materials do you use for the portraits?Expand

Is the frame included?Expand

General Questions

How do I contact you with questions?Expand

Can I request a specific background color?Expand

What if my pet has special markings or unique features?Expand

Is my payment information secure?Expand

How do I care for my finished watercolor portrait?Expand

Do you offer gift options?Expand

Let's Get Started!